How we do what we do
Here are just a few images to help visualize the work that we do here in support of all the ABHMS mission work.
You may recall seeing this at an ABHMS All Staff Summit, and, if you’ve participated in an IT Onboarding Session upon being hired this past 1.5 years, you’ve seen it there, too.
Perception …
It’s easy to believe that what you see above is all an IT department does.
… vs Reality
In reality the workload is much more broad.
Here’s a list of nearly all the components of service we provide. The IDT Team may recognize the sections as components of our IDT planning and annual deliverables.
Or better yet - here’s a simplified graphic of what we do.
Takeaways
We’ve got a lot going on and there are just two of us (we’re still down a staff member). Our work tasks and responsibilities are divided between the two of us (Mary-Anne and me) and we depend on partners like the ABHMS IT & AllCovered Helpdesk to help us help you!
So we really appreciate you recognizing the IT/IS appeal at the top of the Help site:
We kindly request your understanding and patience as we strive to assist you. Our dedicated IT department, though currently facing understaffing and an overwhelming workload, is working tirelessly to provide you with the best and fastest support possible. The reason we have partnered with ALLCovered and established a help support line is to ensure that we can efficiently address your needs and provide the assistance you require.
We kindly ask for your respect and consideration during this challenging time as we navigate these circumstances together.
